NYC Department of Consumer Affairs (DCA)
The New York City Department of Consumer Affairs (DCA) is an agency of the Government of New York City. The Division of Consumer Protection advocates consumers’ interest before legislative and regulatory bodies, mediates and resolves consumer complaints.
New York Attorney General False Advertising Claims Not Preempted
A York appeals court recently rejected a preemption argument in a lawsuit initiated by the New York Attorney General alleging that Time Warner Cable, subsequently purchased by Charter, and Spectrum management defrauded New York consumers by misrepresenting facts about access to online services. According to the NY OAG, the defendants made various unqualified guarantees about Internet…
Read Article...NYC Department of Consumer Affairs Announces Rules to Combat Predatory Practices in the Used Car Industry
NYC Department of Consumer Affairs (DCA) defense lawyer Richard B. Newman reports that the DCA recently announced that all used car dealers in New York City are now required to provide consumers with a Consumer Bill of Rights, a financing disclosure form and a cancellation option. The foregoing must be provided in the language used…
Read Article...2015 Consumer Complaint Survey Report
According to the latest report from the annual survey conducted by Consumer Federation of America (CFA) and the North American Consumer Protection Investigators (NACPI), phone IRS agents and other imposter scams topped the list of the quickly-growing complaints to state and local consumer protection agencies last year. The survey consisted of thirty-three consumer agencies from…
Read Article...New York OAG Announces Agreements with Marketers That Engaged in Deceptive Advertising, Ordering and Customer Service Practices
The New York State Attorney General has settled charges with two separate companies for deceptive sales practices that resulted in hidden charges to consumers that order products marketed on television. The agreements require Tristar Products, Inc. and Product Trend, LLC to make significant reforms to their advertising, ordering processes and customer service practices. According to…
Read Article...Navigating New York Department of Consumer Affairs Investigations and Administrative Hearings
The New York City Department of Consumer Affairs is a municipal consumer protection agency that licenses businesses, mediates consumer complaints and endeavors to protect consumers from deceptive practices through its subpoena power and regulatory investigations. Time is of the essence if you have received notice that your company is the subject of a DCA investigation…
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